Turnkey Intelligence is pleased to announce the hiring of Eric Chang and Bob Capewell. Chang joins the company as Vice President of Research, while Capewell fills the newly created position of Director, Entertainment Sales.

Chang joins Turnkey from the Consumer Insights Division of Avis Budget Group, where he was responsible for managing and executing research on topics including brand health, advertising effectiveness, customer satisfaction, and customer experience. He is a graduate of Cornell University.

At Turnkey, Chang will focus solely on designing and executing Turnkey’s full service research initiatives.

“Eric brings a wealth of brand-side research experience to our group and elevates Turnkey’s research capabilities,” said Haynes Hendrickson, President of Turnkey Intelligence. “Thanks to his nearly 10 years at Avis, he truly understands how to use research to improve businesses’ bottom line.”

Capewell brings to Turnkey extensive experience in both sales and live events – he spent more than five years in various roles with Comcast-Spectacor, and worked in season, group and premium ticket sales for multiple franchises including the Philadelphia 76ers, Philadelphia Soul, Trenton Thunder and Atlantic City Boardwalk Bullies. He holds both a BBA and MBA from the University of Miami.

At Turnkey, Capewell will be tasked with new business development with a focus on commercial live events and entertainment.

“Turnkey is bullish on our growth outside of sports teams and college athletics. Bob’s background, especially his work with Comcast-Spectacor, makes him the perfect individual to lead that growth,” said Hendrickson. “We are very excited to have him on our team, and are already putting his diverse sales expertise to good use!”


Turnkey Sports & Entertainment is the holding company that owns and operates Turnkey Search, the industry’s leading executive search firm, and also Turnkey Intelligence, the industry’s leading consumer intelligence firm. For more information about Turnkey Sports & Entertainment, visit www.TurnkeySE.com.

Turnkey Intelligence is the sports and entertainment industry’s leader in custom consumer research (Surveyor) and lead scoring and data enhancement (Prospector). Over 100 clients utilize Turnkey’s software and services to make better-informed business decisions involving ticketing, sponsorship, marketing and sales. For more information about Turnkey Intelligence, visit www.Intel.TurnkeySE.com.

Turnkey Search helps properties and sponsors identify, recruit and hire the very best management talent. Every year, 65-75 clients utilize Turnkey to execute and fill senior-level searches with qualified, experienced candidates. For more information about Turnkey Search, visit www.Recruiting.TurnkeySE.com.

For more information, please contact Turnkey Sports & Entertainment VP of Marketing, Emily Huddell.