Measuring Unique Customer Experiences

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High-definition; high-fidelity audio; 1,000 channels; VOD; second-screen mobility; etc. Selling tickets and the at-event/live event experience have never been more at risk.  And so it’s never been more important to continually measure the customer experience in all its forms.

Since 1996 we’re the leader in understanding, measuring & interpreting all components of customer experience, both at-event and beyond.  Our “turnkey” capabilities span all data collection methods, and then we provide the most insightful analytics and the ability to benchmark.

Fact: you don’t get hired by the NFL, AEG, Comcast-Spectacor, the USTA, and more than 100 teams, events and venues of all shapes & sizes (theaters, performing arts centers, arenas, stadiums) without being the #1 guest experience market research company in the world.

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