Food & Beverage Satisfaction Network Project

Turnkey’s food and beverage satisfaction network project is ideal for both properties wishing to hold their concessionaires accountable to contracted standards, and concessionaires looking to measure operational success and customer satisfaction over time.

This project, executed by sending an online survey to game attendees (both single game buyers and season ticket holders), focuses on concessions satisfaction levels, the value proposition of concessions at a particular facility and potential areas of F&B expansion and innovation. Collected results are viewable by multiple fields, including ticket holder type, and are benchmarked in real time against league and competitive set averages.

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